Shipping Policy
At Greeva Jewels, we are committed to delivering your order safely and on time.
Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders are processed Monday to Saturday, excluding Sundays and public holidays.
- Orders placed after business hours or on holidays will be processed on the next working day.
Delivery Timeline
- Metro Cities: Estimated delivery within 2–4 business days.
- Other Cities & Towns: Estimated delivery within 3–7 business days.
- Remote Locations: Delivery may take 5–10 business days, depending on the courier service.
Delivery timelines are estimates and may vary due to weather conditions, festivals, public holidays, or unforeseen courier delays.
Shipping Charges
- Free Shipping on all prepaid orders.
- A nominal shipping fee may apply for Cash on Delivery (COD) orders, where applicable.
Order Tracking
Once your order is shipped, you will receive a tracking ID and courier details via SMS, WhatsApp, or Email, allowing you to track your shipment in real time.
Delivery Attempts
Our courier partner will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the parcel, the order may be returned to us.
Address Changes
Please ensure that your shipping address and contact number are correct while placing the order. Once an order has been shipped, we may not be able to modify the delivery address.
Damaged or Missing Packages
If you receive a damaged package or any item is missing, please contact us within 24 hours of delivery with:
- Your Order ID
- Photos or an unboxing video of the package
- A brief description of the issue
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Email: support@greevajewels.com
WhatsApp: +91 9638277388